From the initial consult to the final stages, J. Salvatore did a great job ensuring that communication was clear and frequent for any of my roofing and chimney questions. I specifically appreciated the e-mail responses, as I prefer it to the phone for contract work, questions, etc. Often, I received responses within a few minutes or within an hour of sending an e-mail on my phone. The work was done when the company said that their crew would arrive and both the chimney and the roof work was completed as they stated. It’s a great thing to be able to rely on someone’s word in addition to the signed contract and they kept to both. They also blew out the gutters and took down an old antenna gratis, and they ensured that the job was done to the most recent code specifications, including a ridge line for venting. The workers were helpful and courteous and communication with the office staff was better than any other contractor we have used, and we’ve used and/or contacted a lot of contractors. They were also very flexible about a payment plan. We would definitely use them again for other home repairs!